Troubleshooting

Most Outpilot issues fall into a handful of buckets. Use this page as a flowchart.

”My campaign isn’t sending”

Walk through these in order:

1. Outside business hours? — Campaign detail → Settings → check business hours match the current time.
2. Daily limit hit? — Dashboard shows current vs. cap per account.
3. Account in reconnect-required? — LinkedIn Accounts page; the pill says so. Reconnect.
4. Campaign paused? — Campaign detail → Status toggle.
5. Lead list empty? — Campaign detail → Leads tab → are there any unenrolled leads?
6. In-flight leads stuck on a wait? — Activity tab will show pending wait expirations.

If none of those, check the campaign’s Activity tab for a recent error message.

”An action failed”

Failures are visible in:

• Campaign → Activity — per-lead, per-step error rows.
• Dashboard → Things to do — surfaces high-impact failures.

Common error codes:

Code	Meaning	Fix
LINKEDIN_RATE_LIMIT	LinkedIn returned 429	Auto-retries with backoff; if persistent, lower daily limits
LINKEDIN_RESTRICTED	LinkedIn flagged the account	Pause everything, read LinkedIn’s notice on linkedin.com, contact support
SESSION_EXPIRED	Login session no longer valid	Reconnect the LinkedIn account
LEAD_NOT_FOUND	LinkedIn URL doesn’t resolve	Lead profile was deleted or made private; lead is auto-skipped
INSUFFICIENT_INMAIL_CREDITS	InMail step but no credits	Use a different step type, or buy credits on LinkedIn
EMAIL_VERIFY_QUOTA_EXHAUSTED	Mailgun verify quota for the month is gone	Wait for quota reset, or upgrade plan
INTEGRATION_TOKEN_EXPIRED	Instantly API key revoked	Reconnect at Settings → Integrations → Instantly

”Reply didn’t appear in inbox”

• Wait 90 seconds — sync runs every ~60s.
• Force a sync — Inbox → Account rail → ⋯ → Sync now.
• Check filters — if “Unread” filter is on, an already-read reply is hidden.
• Check the right account — multi-account inboxes default to a specific account; the message may be on another.

If still missing after a force-sync, the message may be from a non-1st-degree person who isn’t in your LinkedIn allow-list. Check linkedin.com — if it’s there but not in Outpilot, email support@banyan.app.

”I sent a message twice / I see a duplicate send”

Outpilot dedupes at every layer — it’s almost never a duplicate. What’s usually happening:

• You sent manually on linkedin.com AND a campaign step also fired. Outpilot syncs the manual send into the inbox; the campaign step appears as a separate row.
• A retried action is showing twice in the activity log. The actual send only happened once; the log shows attempts.

If you can confirm with the recipient that they got two identical DMs back-to-back, send the conversation ID to support@banyan.app — we can pull worker logs to confirm.

”Reply Agent stopped drafting”

Common causes:

• Daily cap hit — Reply Agent → Activity will show daily_cap_hit.
• Account fell out of allow-list — check Reply Agent → Accounts.
• Inbound matched an escalation_phrase — look for escalated events in Activity. This is correct behavior; the agent stayed out by design.
• max_consecutive_agent_messages triggered — the agent already responded once and is waiting for your turn before it can respond again.

”Sales Agent generated 0 leads today”

• Search filters too narrow — open the brief, loosen filters, then Run now.
• LinkedIn rate-limited the searches — the loop will retry the next day automatically.
• Daily cap of 0 — daily_search_limit is 0 (unusual but worth checking).
• Mode is off — flip to suggest or auto_send.

Activity tab on the agent has the precise error per failed run.

”I can’t connect my LinkedIn account”

LinkedIn login flow stuck or rejecting:

• 2FA prompt closed — start over from LinkedIn Accounts → Connect.
• CAPTCHA on every attempt — LinkedIn is suspicious. Log into LinkedIn directly in a normal browser (not incognito), confirm everything’s fine, then retry the connect.
• “This proxy looks suspicious to LinkedIn” — email support@banyan.app; we’ll re-pin the proxy to a different IP.

When to email support

Email support@banyan.app if:

• An error code isn’t in this page.
• A campaign has been paused for a reason you can’t identify.
• You need an account-level adjustment (proxy re-pin, quota override).
• You suspect a bug rather than a config issue.

Always include:

• Your user ID (top of Settings → Account).
• The campaign / lead / conversation URL if applicable.
• Approximate timestamp of the issue.

We can pull worker logs and tell you exactly what happened.